Effective Customer Service
- Location/Month: Lagos; 27th - 28th June, 2019
- Duration: 2 Days
- Fee: Available on Request
The goal of any organization should be in line with a quote by Sam Walton which says that the customer service of any organization should not be just the best but should be legendary.
Our Effective Customer Service course ensures that participants learn the importance of exceptional service and are equipped with the skills required to create a stable and rewarding experience for customers.
- Transactional vs Relational service
- Customer perception
- Importance of customer care
- Developing customer values
- Everyone who deals with customers whether it is face to face, electronically or over the phone.
- Highlight the importance of service standards and their impact on a customer’s experience
- Lay the groundwork to align behaviour to their organizations expectations of its customer service staff
- Adapt to specific customer behaviour styles
- Show an increased confidence in their customer service roles
- Build customer loyalty